Daily Archives: 03/12/2019

Top Tips for Managing Social Media over the Holidays

Social media traffic spikes over the holidays – up to a massive 73%.  But you want some downtime from your business and your screens and of course, your staff are requesting leave too! Our best advice is to prepare ahead of time with these top tips and if you need some extra support and proper…

Customer Experience: What is in store for 2020?

Competition is hotting up and the economy (in some areas) is cooling down, so many business are looking for smarter, faster, cheaper, easier and more innovative ways to attract and retain customers…. The importance of customer experience can’t be underestimated. Audrey William and Tim Sheedy, principal advisors at Ecosystm, take a look at the trends…