Customer Experience: What is in store for 2020?

Competition is hotting up and the economy (in some areas) is cooling down, so many business are looking for smarter, faster, cheaper, easier and more innovative ways to attract and retain customers…. The importance of customer experience can’t be underestimated. Audrey William and Tim Sheedy, principal advisors at Ecosystm, take a look at the trends…

How effective is your reach?

All businesses dream of strong brand awareness which drives sales spikes and most marketing activity is focussed firmly on reaching as many people as possible. Whilst, reach is definitely as important as it ever was, not all reach is created equal. Identifying your target audience, understanding where they ‘hang out’ and how cluttered that environment…

Head Giraffe heading to Oregon, USA

Have you heard? The Head Giraffe, Lynda Schenk, has just been announced as opening keynote speaker for the 2020 Wine Marketing & Tourism Conference to be held in Eugene, Oregon from 3 – 5 March, 2020. Lynda will be sharing her expertise on The Business of Wine: Marketing, Tourism, Sales, and Service – find out…