Customer Experience: What is in store for 2020?

Competition is hotting up and the economy (in some areas) is cooling down, so many business are looking for smarter, faster, cheaper, easier and more innovative ways to attract and retain customers….

The importance of customer experience can’t be underestimated.

Audrey William and Tim Sheedy, principal advisors at Ecosystm, take a look at the trends set to shape customer experience in 2020.  Take a 3 minute read of their article in Marketing Magazine.

Image: Marketing Magazine online



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