We want to make sure your personal information is safe and secure. Whether you’re a client or visitor to our website, your privacy is important to us. Our goal is to offer you a secure browsing experience.
We collect information from you to improve our services and respect your privacy as per Australian Privacy Principles.
What information we collect
When you visit our website or use our services, we may collect the following information about you: your name, company name, email address, phone number, credit card details, billing address, location, IP address, survey responses, cookies and usage data, and social media usernames (together referred to as ‘Personal Data’).
We may use your Personal Data to send you newsletters, marketing materials, and other information you might find interesting. You can choose not to receive these communications by unsubscribing or following the instructions in our emails.
Our services are not meant for anyone under 18, and we won’t knowingly collect Personal Data from them. If we find out that a child under 18 provided us with Personal Data, we’ll delete it. If you’re a parent or caregiver and think your child provided us with their data without your consent, please contact us.
We also collect information about how our service is used, like your IP address, browser type, and the pages you visit. This helps us understand how our website is used and improve it.
Tracking cookies data
How we use your information
Personally identifiable information
We use the information we collect to provide our services to you, such as communicating with you, sending updates and offers, and offering a personalized website experience. We only send marketing communications if you’ve requested them, and you can opt-out anytime.
Non-personally identifiable information
We use aggregated and anonymised data to improve our services, administer our website, produce reports and analytics, and advertise our products and services. Any information you make public on our website, like reviews, may be visible to others even if you remove it.
We use the data we collect to provide and maintain our service, notify you of changes, offer client support, analyse usage, detect issues, and send you news and offers.
Data storage and security
We take reasonable measures to protect your Personal Data while it’s in our possession. Information is stored securely on our servers. In some cases, we may transfer your data to other countries with adequate privacy protections. We retain your data as needed for legal purposes.
While we do our best to protect your data, remember that no online method is 100% secure.
We take all reasonable efforts to protect the personal information we hold about you from misuse and disclosure to other parties unless agreed to by you.
We have a range of policies in place to provide a secure environment and regularly review them to maintain a high level of security and privacy.
Our online security measures include, but are not limited to:
- employing firewalls
- intrusion detection systems
- anti-virus and malware scanning tools
Cookies and pixels
Cookies help us analyse website traffic and provide a better user experience. They may also be used to show ads on other websites. You can adjust your browser settings to reject cookies.
We use third-party providers like Google Analytics to monitor and analyse service usage.
We may use remarketing services to show ads on third-party websites based on your past visits to our service. Google AdWords and Meta are examples.
Third-Parties and service providers
We don’t sell your Personal Data. We share it with third parties only when required by law, for services you’ve purchased, or for marketing purposes if you’ve consented.
They only access your data to perform tasks for us and can’t use it for other purposes.
Third parties must comply with our privacy standards.
We may disclose information, including Personal Data, to comply with legal requirements, protect against liability, or during a change of control.
Links to other websites
Links on our website to other sites are for your convenience. We don’t endorse or control them and aren’t responsible for their privacy practices.
If you have questions about this policy or wish to express a concern or submit a complaint about a potential breach of the Australian Privacy Principles, please contact us via email or phone.
By email: email@example.com
By phone number: +61 8 8425 2970
We take all feedback seriously. Feedback will be reviewed and managed by the Head Giraffe or General Manager.
You can request access, correction, or deletion of your Personal Data. Please contact us for details.
Personal Data: Information that identifies a living individual.
Usage Data: Automatically collected data about service use.
Cookies: Small data files stored on a user’s device.
User: A person who accesses our website.