COVID-19 shifts in online shopping behaviours

COVID-19 shifts in online shopping behaviours unboxing package new shoes man open package showing new running shoes live stream conduct online video behind the scenes of creator man smiling at camera tripod setting

Our Head Giraffe, Lynda Schenk, recently had this article published on Koshie’s Business Builders.

What are the COVID-19 shifts in online shopping behaviours? As the pandemic abates, Australians are cautiously returning to shopping centers. However, the last two years of COVID have accelerated and further entrenched consumers’ online shopping habits. In fact, our love affair with online shopping is set to get even more profound.

We’re now so comfortable with online shopping that we’re much more open to buying from new brands, with 59 percent of consumers reporting they have purchased from new brands since the pandemic began.

However, the growth in online shopping has coincided with an increase in scepticism. This has caused consumers to be more belief-driven and increasingly seek authenticity from brands through user-generated content (UGC).

People are eager to see genuine passion in content utilised  by their favourite brands. It’s clear consumers seek more authentic and personalised shopping experiences through sharing UGC, rewarding brands that acknowledge and utilise them.

Learn more about the COVID-19 shifts in online shopping behaviours here.

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Lynda Schenk

For almost three decades, Lynda Schenk has worked across a diverse range of industries including wine, hospitality, human resources, transport, medical devices, building and construction, conveyancing, landscape gardening, water filtration, organic farming, industrial cleaning and not-for-profit industries. She has a deep understanding of the marketing needs of companies, small and large. Lynda has a natural ability to talk to people, understand their business and their objectives, and then to work with them to formulate marketing plans, brand strategies and marketing communication plans that build brand equity, growth and profitability. Lynda is the winner of the Fabulous Ladies of Wine, 2018 Wine Marketer of the Year and a 2019 Telstra Business Woman of the Year, Small Business Category finalist and a finalist of the Marketing category for the 2023 and 2024 Australian Small Business Champions Awards.

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