Customer Service on Social Media

Customer service isn’t dead – it’s moved to social media! As consumers we are getting more and more impatient, often the quickest way to get attention is via social media posting and messaging. Find out how to manage it well here.

New Facebook Algorithm Update for Video Content!

The advice in today’s social media landscape is often; video content is best! Videos grab attention and provide a level of engagement not seen with stand alone imagery but how will this engagement be impacted by new changes to the ranking of videos within Facebook?   Facebook has just announced big changes to their algorithm…